Elyel Policies & Client Care

CLIENT CARE

Policies & Client Care

Everything you need to know before your appointment or purchase.

Appointment Cancellation & Rescheduling Policy

Our cancellation policy is designed to be fair to both our clients and our service providers by protecting reserved appointment time and ensuring we can continue offering the exceptional service and experience every guest deserves.

At Elyel Beauty Parlor, every appointment is reserved exclusively for you. Many of our services require extended appointment times, and we often maintain a waitlist. Because of this, we kindly ask that any changes to your appointment be made within the timeframes outlined below.

By reserving an appointment, you are reserving dedicated time with your service provider. Our policies are designed to respect the time of every guest, support our team, and allow us to continue providing the exceptional experience Elyel Beauty Parlor is known for.

Appointments may be cancelled or rescheduled at no charge up to 48 hours before the scheduled appointment.

Please note that all deposits are non-refundable. If your appointment qualifies for a reschedule under this policy, your deposit may be transferred one time only to your new appointment.

Once a deposit has been transferred, it cannot be transferred again or refunded for any reason.

After the 48-hour window, our schedule becomes significantly more difficult to adjust. To accommodate unexpected situations, we offer the following one-time courtesy for eligible returning clients.

One-Time Courtesy for Returning Clients

A returning client is a guest who has previously completed at least one appointment at Elyel Beauty Parlor.

Returning clients are eligible for one complimentary late cancellation or reschedule made within 48 hours of their appointment, provided all of the following conditions are met:

The appointment is not a no-show.

The new appointment is scheduled within 14 calendar days of the original appointment.

This courtesy is available once during the lifetime of your client account and will not be granted again.

If any of these conditions are not met, 100% of the scheduled appointment value will be charged.

Weekend Appointment Policy (Friday–Sunday)

Because Fridays, Saturdays, and Sundays are our busiest appointment days, reservations during this period are subject to a stricter cancellation policy.

Cancellations or reschedules made with less than 24 hours' notice will be charged 100% of the scheduled appointment value.

No-shows will be charged 100% of the scheduled appointment value.

The one-time courtesy for returning clients does not apply to Friday, Saturday, or Sunday appointments.

Same-Day Appointments

Same-day appointments are considered final once reserved.

Because we are holding time specifically for you and are often unable to refill appointments on short notice, same-day appointments are subject to all applicable cancellation and no-show policies outlined above.

No-Show Policy

Clients who fail to arrive for their appointment without notifying us will be considered a no-show.

All no-shows, including first-time clients, will be charged 100% of the scheduled appointment value.

Any deposit paid will be applied toward the balance owed. Any remaining balance will be charged to the card on file.

Late Arrival Policy

We understand that unexpected delays happen. If you are running late, please contact the salon as soon as possible. Please do not wait until your scheduled appointment time to call or text.

A 10-minute grace period is provided.

After the grace period, a late arrival fee equal to 10% of the scheduled appointment value (minimum $20) will be charged.

If your late arrival prevents us from completing your scheduled services without affecting other appointments, your services may need to be shortened, modified, or cancelled.

If one or more scheduled services cannot be completed because of your late arrival, 50% of the value of each cancelled service will be charged.

If your late arrival requires us to cancel your entire appointment, 70% of the scheduled appointment value will be charged.

Outstanding Balances

If the card on file is declined, any outstanding balance must be paid before another appointment can be scheduled.

Elyel Beauty Parlor reserves the right to refuse future appointments until all outstanding balances have been paid in full.

Exceptional Circumstances

We understand that genuine emergencies can occur.

Elyel Beauty Parlor reserves the right to make exceptions to this policy in cases of severe weather, natural disasters, or other extraordinary circumstances, at management's sole discretion.

Why These Policies Exist

Our goal is to provide every guest with exceptional service while respecting the time of both our clients and our team.

When an appointment is reserved, that time is held exclusively for you. Last-minute cancellations and missed appointments often leave appointment times that cannot be filled on short notice, preventing other clients on our waitlist from receiving services.

They also directly affect our service providers, who have reserved that time specifically for your appointment and whose income depends largely on the services they perform. When appointments are cancelled at the last minute or missed entirely, it often results in lost income that cannot be recovered.

These policies help us maintain a reliable schedule, support our team, and continue delivering the elevated level of professionalism, care, and luxury experience that Elyel Beauty Parlor is proud to provide.

Booking Confirmation & Payment Authorization

A valid credit or debit card is required to reserve all appointments.

By scheduling an appointment with Elyel Beauty Parlor, you acknowledge that you have read, understood, and agreed to this Appointment Cancellation & Rescheduling Policy.

You authorize Elyel Beauty Parlor to charge the card on file for any applicable fees outlined in this policy, including but not limited to cancellation fees, late arrival fees, no-show charges, and outstanding balances.

How to Cancel or Reschedule

Appointments may be cancelled or rescheduled through your online booking account up to 48 hours before your scheduled appointment.

After the 48-hour window, please contact the salon by phone during business hours for assistance.

Please note:

Requests sent through Instagram, Facebook, or other social media platforms are not considered official cancellation requests and will not be accepted.

Text messages, emails, or voicemails received outside of business hours will be considered received when the salon reopens and will not extend or alter the applicable cancellation timeframe.

At Elyel Beauty Parlor, we take great care in preparing, handling, and providing our retail products. We want every order to reach you exactly as intended.

Due to the nature of our beauty, hair, skincare, and personal-care products, all retail sales are final. We do not accept returns or exchanges for change of mind, preference, or products that are no longer wanted after purchase.

Incorrect, Damaged or Defective Items

If there is an issue with your order, we're happy to help.

Please contact us if:

You received the wrong product.
Your order is missing an item.
Your product arrived damaged.
Your product appears to be defective.
There was an error on our part when preparing your order.

Please contact Elyel Beauty Parlor within 48 hours of receiving or picking up your order and provide your order information along with clear photos of the product and packaging when applicable.

Our team will review the concern and work with you toward an appropriate resolution.

Replacements, Exchanges & Refunds

Once an issue has been reviewed and confirmed, Elyel Beauty Parlor may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

If a replacement is available, we may offer a replacement before issuing a refund.

Any approved refund will be returned to the original method of payment. Processing times may vary depending on your bank or payment provider.

Hair & Beauty Products

For hygiene, safety, and product-integrity reasons, hair, extensions, skincare, beauty, and personal-care products cannot be returned or exchanged simply because they have been opened, used, tried, installed, altered, or are no longer wanted.

However, if you believe there is a genuine issue with the product itself, please contact us within the timeframe above so our team can review the concern.

Online Orders & In-Salon Purchases

This policy applies to retail products purchased online, picked up at Elyel Beauty Parlor, or purchased directly at the salon.

For shipped orders, please inspect your package as soon as it arrives and contact us promptly if anything is incorrect or damaged.

Order Issues

Please do not send or bring back a product without first contacting us. Our team will review the issue and provide the appropriate next steps.

If an error was made on our end, we will make every effort to resolve it promptly and make the process as smooth as possible.

Contact Us

For questions or concerns regarding a retail purchase, please contact:

Elyel Beauty Parlor
502 Broad Avenue
Ridgefield, NJ 07657
Call or text: (201) 297-9003

We appreciate your understanding of our return policy and, most importantly, your trust in Elyel Beauty Parlor.

These Retail Terms & Conditions apply to products purchased from Elyel Beauty Parlor, whether purchased online, in the salon, or for pickup. By completing a retail purchase, you agree to the terms outlined below.

Product Information

We make every effort to present our products, descriptions, images, colors, sizes, and other details as accurately as possible. Please keep in mind that colors and appearance may vary slightly depending on lighting, photography, screen settings, and natural variations in certain products.

Product availability is subject to change, and some items may sell out or become unavailable without prior notice.

Orders & Payment

Orders are considered confirmed once payment has been successfully completed.

Customers are responsible for reviewing their order details before completing a purchase, including the product, quantity, color, length, and any other applicable selections.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered preparation or fulfillment.

Elyel Beauty Parlor reserves the right to cancel or decline an order when necessary, including in cases of payment issues, suspected fraud, pricing or inventory errors, or product unavailability. If we cancel an order that has already been paid, the applicable amount will be refunded.

Pricing

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice. A promotion or discount cannot be applied retroactively to a completed purchase unless otherwise stated.

Salon Pickup

If salon pickup is available, customers will be notified when their order is ready.

Please wait for confirmation before arriving for pickup. Pickup orders must be collected from:

Elyel Beauty Parlor
502 Broad Avenue
Ridgefield, NJ 07657

Customers may be asked to provide their order confirmation or other identifying order information at pickup.

If someone else or a third-party pickup service is collecting the order on your behalf, please make sure the correct order information is provided. Once an order has been released to the customer or their authorized pickup person or service, Elyel Beauty Parlor is not responsible for what happens to the order after it has been collected.

Shipping

When shipping is available, customers are responsible for providing a complete and accurate shipping address at checkout.

Shipping and delivery estimates are provided as estimates and are not guaranteed. Delays may occasionally occur after an order has been transferred to the shipping carrier.

Customers are responsible for reviewing their shipping information before completing their order. If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Any applicable shipping charges will be displayed during checkout.

Lost, Delayed or Damaged Orders

If your tracking information shows that an order is delayed, please allow the carrier reasonable time to complete delivery.

If your order arrives damaged, contains an incorrect product, is missing an item, or you believe there is another issue with your order, please contact us within 48 hours of delivery or pickup.

We may request photographs of the product, packaging, shipping label, or other information necessary to review the issue.

Returns & Refunds

Due to the nature of our products, all retail sales are final, except when an order qualifies for assistance because of an incorrect, damaged, defective, or otherwise verified issue with the product or order.

Please refer to our separate Return & Refund Policy for complete details.

Product Use & Care

Customers are responsible for following any instructions, care recommendations, ingredient information, warnings, or usage directions provided with a product.

Results and product experiences may vary from person to person. If you have known allergies, sensitivities, or specific concerns regarding ingredients or product suitability, please review the available product information before use and contact us with any questions before purchasing.

Promotions & Discount Codes

Promotional offers and discount codes are subject to their individual terms and expiration dates.

Unless specifically stated otherwise, promotions cannot be combined, exchanged for cash, or applied to previous purchases.

Changes to These Terms

Elyel Beauty Parlor may update these Retail Terms & Conditions from time to time to reflect changes to our products, fulfillment options, business practices, or applicable requirements.

The version available on our website at the time of purchase will apply to that transaction, except where otherwise required by law.